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Perfomance Appraisal

Introduction:
KFC Corporation has its headquarters in Louisville, Kentucky. It is the world's most popular chicken restaurant chain, specializing in Original Recipe®, Extra Crispy™, Twister® and Colonel's Crispy Strips® chicken with homestyle side offerings. Every day, nearly eight million customers are served around the world. KFC's menu includes Original Recipe® chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. Customers around the globe also enjoy more than 300 other products -- from a Chunky Chicken Pot Pie in the United States to a salmon sandwich in Japan to a fish fillet sandwich in Pakistan. KFC is one the world’s best known and loved brands today, but this would not have been possible without its employees. KFC’s HRM practices are the topic of discussion for this paper, and emphasis will be placed on the performance appraisal and improvement practices at the company. (KFC official site)
Performance appraisals:
Performance appraisal is an effective technique for developing an effective workforce. It comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. Managers use performance appraisal to describe and evaluate the employee’s performance. During performance appraisal, skilful managers give feedback and praise concerning the acceptable elements of the employee’s performance. They also describe performance areas that need improvement. Performance appraisal can also reward high performers with merit, pay, recognition and other rewards. Generally, HRM professionals concentrate on two things to make performance appraisal a positive force in their organization: 1) the accurate assessment of performance through the development and application of assessment systems such as rating scales and 2) training managers to effectively use the performance appraisal interview, so managers can provide feedback that will reinforce good...