Outback Steak House
1. Background
Outback Steakhouse is a steakhouse with an Australian concept. Even though steak is majority of items of the menu, you can also find chicken, seafood, pasta and other varieties of food. In 1988, Outback Steakhouse opens their first location in Tampa, Florida. Eight years later, they make their first international expansion in Toronto, Canada in 1996. In addition to their operations in the United States, Outback steakhouse also has restaurants located internationally in 20 different countries. These international operations include: Australia, United Kingdom, Venezuela, Thailand, Taiwan, Singapore, Puerto Rico, Philippines, Mexico, Malaysia, Korea, Japan, Indonesia, Hong Kong, Guam, Dominican Republic, Costa Rica, Canada, Brazil, Beijing, and Bahamas.
To differentiate itself from competitors, Outback Steakhouse focuses its business to consistently provide excellent food and service. Also a strategy to separate itself from others is creating the experience of the Australian Outback. They do this by offering generous portions at relatively low prices and setting a "relaxing" ambiance for guests.
A timeline about the history of Outback Steakhouse
1. 1988: Outback Steakhouse opens in Tampa, Florida.
2. 1991: IPO (initial public offering) NASDAQ.
3. 1994: Inc. Magazine names founders of Outback Steakhouse "Entrepreneurs of the Year".
4. 1995: Outback Bowl Sponsorship Announced.
5. 1996: Outback Steakhouse opens its 1st Outback International Restaurant in Toronto, Canada.
6. 1998: Outback Steakhouse opens its 500th restaurant.
7. 2002: Outback's first of several overseas trips to Afghanistan to feed the troops.
8. 2006 Company changes name to OSI Restaurant Partners, Inc. (Former: LLC).
9. Service Operations Analysis
Procedural Dimensions
a. Timeliness
Definition: Timeliness is the amount of time...
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