Organizational Ethics Issue Resolution

Organizational Ethics Issue Resolution

Business ethics in the workplace is about prioritizing moral values for the workplace and ensuring behaviors are aligned with those values.   Perhaps too often, business ethics is portrayed as a matter of resolving conflicts in which one option appears to be the clear choice. For example, case studies are often presented in which an employee is faced with whether or not to lie, steal, cheat, abuse another, break terms of a contract, etc. However, ethical dilemmas faced by managers are often more real-to-life and highly complex with no clear guidelines, whether in law or often in religion. Ethical decisions are things we must make each and every day. According to the Josephine Institute of decision making we must learn six steps to making the right decision.

The decision process can be a tedious process at times, but with the proper techniques we can all become better decision makers in our personal lives, on our jobs, and in everything that we do. Proper ethics must be used everyday in our working environment. By applying critical thinking tools and the ethical decision making model we can assure ourselves of making the right decisions. The organization that I have selected is Washington Mutual (WaMu) where an employee did not give the accurate information to his customers.

Issue Clarification

            Ethical decision making process is to stop and think, working for Cingular and customers everyday employees must stop and think to ensure that decisions they are making are ethical. Employees working with WaMu sometimes don't give accurate information to their customers even they know they have to share this information with the customers. Is it ethical not to give the all of the information that a customer should know?   I.e. questions about their services or questions from would be customers about the products and services. The issued is to provide wrong information to the customers and tell them they are...