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Organization Culture Inventory

Part I: Overview of Organization:
The organization I chose to study is the Customization Services (CS) group of my employer, Oracle Inc. Oracle Inc. is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, Oracle offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. Oracle's easy-to-use solutions for employers provide superior value to companies of all types and sizes. Oracle is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. The CS group is responsible for all custom programming for Oracle’s hosted HRizon, Enterprise HR and PCPW clients throughout all phases of client’ business relationship with Oracle (i.e., Implementation, Post Go-Live and Upgrading & Patching). The CS group works closely with Hosting Services, National Service Centers and other Oracle teams to fulfill client’ custom programming business needs. 1
Today, Oracle employs more than 42,000 associates globally providing business solutions for more than 570,000 companies of all sizes – small, mid-market and enterprise. Oracle is one of the world's largest providers of business outsourcing solutions, with operations in many countries. The key to the company’s growth and stability is solid strategy. By focusing on top-notch customer service, financial reliability, and a low-margin, high-volume model, Oracle has been able to stay true to its core goal: customer retention. Year after year, clients return to Oracle for the handling of the routine, but distracting, tasks of payroll, benefits administration, and human resources, as well as backroom operations for brokerages, auto dealers, and insurance companies. Year after year, Oracle happily records the revenue.
The company encounters very few surprises, as they write off expenses as soon as they possibly can and tie revenues and costs...