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Online Banking

BBT 3105: RESEARCH METHODOLOGY

Faculty of Information Technology
Jilani Thomas Mwangolo
BBIT3: 049834



TABLE OF CONTENTS
1. INTRODUCTION 3
1.1. Background Information 3
1.2. Research Problem 3
1.3. Objectives 4
1.3.1 Project Objectives 4
1.3.2 System Objectives 4
1.4. Significance of the Study 5
2. LITERATURE REVIEW 6
2.1. Online Banking 6
2.2. History of Online Banking 6
2.3. General Statistics 7

1. INTRODUCTION
1.1. Background Information

Jumuia Bank is a renowned bank in Kenya which has over 46 branches nationwide in Kenya. Its headquarters is located in Nairobi in Hurlingham, Lenana Road, Jumuia house, third floor. In each province, there at least 5 branches, so its network is quite large and well spread. As at the close of 2008, Jumuia Bank had a staff establishment of 2,000 employees. Started in 2006, the financial institution has been certified by the Central Bank of Kenya (CBK), and it provides quite a number of services, inclusive of:
 Banking services
 Loan grants
 Mortgage services
 Small Micro Enterprise services
 Corporate activities
 Financial advice
 Issuance of bankers cheques
 Insurance services(Latest Implementation)
 Mobile Banking
 Foreign Exchange services
 ATM services, etc


1.2. Research Problem

Over the recent years, Jumuia Bank has grown to be a well known and respected financial institution, having spread its wings nationwide from a figure of 3 million registered customers in 2007 to a figure of 6.9 million in 2009, quite a rapid growth. The number is so big and after research on the company, and most financial institutions, I realized that the company could actually double this number of clientele by implementing an online account registration. The system is not only meant to widen the number of targeted customers, but to enhance bank activities with relation to services provided to the customers.
1.3. Objectives
1.3.1 Project Objectives

The projects main objectives...