mgt 330
MGT 320 Study Guide for Exam 1
FALL 2013
EXAM STRUCTURE (Closed-Book Exam, No Notes) – 120 POINTS
QUESTIONS (MULTIPLE-CHOICE, TRUE-FALSE, SHORT ANSWER)
KINICKI-FUGATE BOOK (Chapters 1-4)
Kinicki-Fugate- Chapter 1: Needed: People-Centered Managers and Workplaces
1. What are the seven people-centered practices according to Jeffrey Pfeffer (Stanford University)? (p. 4) 1. Job Security 2. Careful Hiring 3. Power to The People 4. Exceptional pay for performance 5. Lots of Training 6. Less emphasis on status 7. Trust Building
2. Be familiar with Theory X and Theory Y managers (teachers). (Table 1-2, p. 7) Outdated Theory X – most people hate work and need to be directed, they must be threatened with punishment before they will work….Modern Theory Y – work is natural, people can direct themselves, people will become oriented with organizational goals is they are rewarded for doing so, typical employee can welcome responsibility, typical person is creative, imaginative and has ingenuity.
3. How is human capital different from social capital? (pp. 8-10)? Human capital is the productive potential of an individual based on their knowledge and actions – it’s very skill based. Social capital is the productive potential based on relationships, trust and cooperative efforts – it’s based on a person’s “social skills”.
4. What are ways to build human and social capital? (Table 1-2; p. 11) Training to build expertise in the employee’s current job. Work based development opportunities such as job rotation so the employee can learn how other teams function. Learning outside of work such as learning a second language or career planning to identify potential positions inside or outside of your current workplace.
5. What are the five key dimensions of Luthans’ CHOSE model? (Table 1-3, p. 13) Confidence/self-efficacy: Ones confidence in their ability to complete a specific task in a given context. Hope: Setting goals and finding ways to achieve them,
FALL 2013
EXAM STRUCTURE (Closed-Book Exam, No Notes) – 120 POINTS
QUESTIONS (MULTIPLE-CHOICE, TRUE-FALSE, SHORT ANSWER)
KINICKI-FUGATE BOOK (Chapters 1-4)
Kinicki-Fugate- Chapter 1: Needed: People-Centered Managers and Workplaces
1. What are the seven people-centered practices according to Jeffrey Pfeffer (Stanford University)? (p. 4) 1. Job Security 2. Careful Hiring 3. Power to The People 4. Exceptional pay for performance 5. Lots of Training 6. Less emphasis on status 7. Trust Building
2. Be familiar with Theory X and Theory Y managers (teachers). (Table 1-2, p. 7) Outdated Theory X – most people hate work and need to be directed, they must be threatened with punishment before they will work….Modern Theory Y – work is natural, people can direct themselves, people will become oriented with organizational goals is they are rewarded for doing so, typical employee can welcome responsibility, typical person is creative, imaginative and has ingenuity.
3. How is human capital different from social capital? (pp. 8-10)? Human capital is the productive potential of an individual based on their knowledge and actions – it’s very skill based. Social capital is the productive potential based on relationships, trust and cooperative efforts – it’s based on a person’s “social skills”.
4. What are ways to build human and social capital? (Table 1-2; p. 11) Training to build expertise in the employee’s current job. Work based development opportunities such as job rotation so the employee can learn how other teams function. Learning outside of work such as learning a second language or career planning to identify potential positions inside or outside of your current workplace.
5. What are the five key dimensions of Luthans’ CHOSE model? (Table 1-3, p. 13) Confidence/self-efficacy: Ones confidence in their ability to complete a specific task in a given context. Hope: Setting goals and finding ways to achieve them,