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McDonald’s Extremely Hot Coffee. ... hot this one was a little more than hot, Mrs. Liebeck ...
intend to collect and settle for $20,000, but McDonalds refused, which ...
... coffee, espresso-based hot drinks, other hot and cold ... Mcdonalds presence contributes
to creating more jobs for ... Nowadays people are extremely health conscious. ...
... international expansion has left it extremely vulnerable to ... of ’junk’ foods such
as McDonalds to children ... to serve their Georgia Gold brand hot beverages in ...
... McDonalds continuously monitors these kitchen times in order to ... usage to ensure that
patties remain hot and moist ... McDonald ¦s has been extremely accurate in ...
... This concept was extremely important concept to Sealed Air ... package for sales people
was a hot button issue ... and icons has even been implemented by McDonalds. ...
Submitted by gigglesisinlove on December 11, 2005
Category: Business
Words: 850 | Pages: 4
Views: 220
Popularity Rank: 47,242
Average Member Grade: N/A (Add a Comment / Grade this Paper)
This case was brought upon by an older lady by the name Stella Liebeck, who purchased a 49 cent cup of coffee at the New Mexico franchise. She purchased it through the drive-thru and while her grand son drove, she opened the lid while the cup was between legs to add sugar and cream. The opening of the lid was that action that caused as serious problem for McDonald’s, by doing so she spilled coffee on her lap. Even though coffee is know to be hot this one was a little more than hot, Mrs. Liebeck endured third degree burns form it. Since the coffee was directly on her lap the burns where in highly sensitive areas of her body. Her burns were so sever that the covered six percent of her body, and hospitalized her for eight days. She contacted McDonald’s with intend to collect and settle for $20,000, but McDonalds refused, which drove to file in court.
McDonald’s was contacted by the plaintiff, who wanted to settle out of court. McDonald’s who had experienced the same type of case 700 times before, with the exception that this was a 79 year old lady. The fact that McDonald’s had evaded justice so many times added to their confidence, but the age of the plaintiff and the circumstances of the incident also mislead them to think that a jury would be on their side. The fact that Mrs. Liebeck was 79 at the time was something McDonald’s used to assume that her age had a role in the extent of her injuries. The fact that she was in a vehicle helped them assumed that she was driving at the time of the accident. Unlike like McDonald’s, Mrs. Liebeck knew she had a case and proceeded to file in court when her offer was rejected.
The case began and with it the exposure of McDonald’s seven hundred prior claims with similar injuries from coffee. During the process of discovery a McDonald’s employee testified that the coffee was indeed served at temperatures exceeding 180 degrees. According to the same employee this was done with the assumption that consumers were...
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