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Mba 500 Global Problem Solution

Problem Solution: Global Communications
In an effort to remain profitable and competitive, Global communications must compete in a global economy while focusing on stakeholder alignments, employee retention, robust and savvy technology, development of a global focus and outsourcing initiatives. This paper will introduce the situation and describe the problems that Global Communications is having in their attempt to outsource their labor and make organizational changes. There will be end state goals that can be achieved in a two to three year period if the opportunities are used to address the challenges faced within Global Communications.

Describe the Situation
Issue and Opportunity Identification
Global Communications is losing their footing on Wall Street. Their stock is down more than 50% in less than three years. Global communications has to find a way to remain a competitive leader in the telecommunications industry. CEO, Katrina Heinz has proposed a plan that has been approved by the board to make numerous changes to Global Communications. This has caused a rift amount the leadership team. This rift seems to be compiling and causing symptoms and emotions within the company infrastructure. Several of the key players along the chain of communication have included several challenges and opportunities, both internally and externally, for the new aggressive move that Katrina Heinz is taking the company. Katrina feels the need to implement these changes based on her desire to increase revenue and profits through aggressive globalization and to make Global Communications an industry leader. Even though Katrina has received Board approval to proceed with the plan to compete in local markets and develop globalization by moving various call centers to some European countries, the union has already agreed to major benefit decreased for the employees and is not in agreement with the outsourcing plan. (University of Phoenix, 2006, p. 1-6).
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