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Submitted by crystalbelle on March 18, 2008
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7.0 Marketing Environment
7.1 Microenvironment
This environment consists of smaller and more immediate factors that affect Asia Life’s business operations. The environments that influence Asia Life directly will be marketing intermediaries and competitors.
7.1.1 Marketing intermediaries
Asia Life’s servicing agents stand a great role in the company. They are the one who help the company to promote, sell and distribute products to the client. As a matter of fact, Asia Life will conduct a seminar training for all their agents every year in order to improve their quality, creativity and services and to keep track on the things their agents are doing. In the quest to optimize the performance of Asia Life, the company has creates a vision for their agencies group.
• To be a premier insurance company reputed for service excellence and trust.
Besides, they also generate 3 missions for the agents to accomplish:
(a) To provide excellent service to customers
(b) To maximize benefits to stakeholders
(c) To care for and develop our people
7.1.2 Competitors
There are 16 insurance companies exist in Malaysia. In line to be successful, Asia Life stands out by using their brand name which was recognized internationally. Asia Life had received 3 international awards, which are Million Dollar Round Table, International Quality Award, and IMM’s Dragon award.
Other than that, their slogan “We’ll Be There For You”, denotes continuous commitment to deliver assurance services that meet the different needs of their customers.
Besides, Asia Life also stands out by using the main product they offers to the public which is Flex-ed plus. It is the one and only education and endowment policy provided in Malaysia, which consists of only 4 years payment but the gain of 20 years policy. No substitutes are...
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