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Managing Change

Introduction

This paper is purposed to decide a suitable change model among the many model available for the change project which to be carried on the task B in the Group project.

With the keen business competition and the turbulent external environment, information flow and communication is far than important to support a fast decision to sustain the business growth. In order to enhance the fast and accurate decision, high degree of information mobility is crucial. It should not be limited on one location, but should also be easily retrieved. E.g. Access by internet on any location. It is planned to improve the filing system from traditional to electronically. This change project will kick off from a department of an organization.

Change model is important as Charles Handy mentioned that there is no certainty anymore in human things. People nowadays should be well-prepared on the change challenges where a good models will be able to take awareness knowing what and where to change, alignment of behaviours, systems, attitudes etc to what being needed.

There are three types of changing model being chosen in the selection of this project, they are the Balanced Scorecard, Lewin's model and Chartier's model. They will be discussed individually and then conclusion to be drawn which to be chosen to carry on for Task B.


The Balanced Scorecard

The Balanced Scorecard is a management system, it can make organizations to clarify their vision and strategy and then to translate them into action. It also provides feedback around for the internal business processes and external outcomes to continuously on going improve the strategic performance and the results.

Features

It suggests that we look at the organization from four perspectives are the learning and growth perspective, the business process perspective, the customer perspective and the financial perspective. All these perspectives are to collect data and analyze it relation to each other....