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Submitted by doublejbiz on April 2, 2007
Category: Business
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PETITION #1
COURSE PREFIX, NUMBER, TITLE: MGMT 3351 - MANAGERIAL ROLES
COURSE DESCRIPTION:
Introduction to the role of a manager with emphasis on (1) interaction with superiors and subordinates, (2) theories of leading, organizing, planning, and controlling, and (3) skills in communicating, coordinating, and directing.
METHOD OF EVALUATION:
Resume, Annotated Bibliography page D-1a, Documentation pages D-1, D-2, D-3, D-4, D-5
EXPERIENTIAL LEARNING ANALYSIS
INTERACTION WITH SUPERIORS AND SUBORDINATES
Concrete Experience:
In 1997 to 1998 I was the manager over the wedding/party department at Arrow Rents. My responsibilities included assisting customers with their planning needs, ensuring orders were prepared prior to scheduled pick up, ensuring deliveries were made on time, and ensuring employees were doing a quality job therefore providing a quality product. Since it was a small company I worked closely with all employees and the owner.
Learning Outcome:
This was my first management position so I was learning as I went along. I learned first hand that interaction with peers is not always easy, but it is the relationships that you build with each person that makes the difference. It was important to have trust amongst my superior and subordinates. I also found out that juggling the relationships between superiors and subordinates was a very delicate one. Subordinates wanted to feel of equal importance, but yet that line still had to be there for times when direction had to be given.
In addition to my normal duties I would sometimes run the cash register, help stock items, and prepare and deliver party items. I saw that because I was willing to help out with the work load that gained me respect amongst other employees.
Concrete...
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