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Leadership & Organizational Change Concepts
Email Essay
University of Aligadh
23 May 2007


Leadership and Organizational Change Concepts Worksheet
Concept Application of Concept in the Scenario or Simulation Reference to Concept in Reading

Resistance to Change

Lyn Chen has been with Intersect for almost 20 years and she has been doing very well for herself and her department. Recently she has not been able to meet the sales targets, with high employee turnover and decline in customer satisfaction. Lyn is resisting the change to a “customer intimacy” model developed by Annie Sorrento as she believes that it will threaten her position as Vice President of Sales in Intersect.
“Resistance to change is an emotional/ behavioral response to real or imagined threats to an established work routine” (Kinicki & Kreitner, 2004)

Feedback

Intersect uses customer feedback to implement changes. Results from the recent campaign presented by Joel showed customers desired expanded portfolio of services and wanted Intersect representatives to be able to build a relationship of trust with their customers. Janet Angelo the new Executive Vice President of Marketing and Sales has 12 months to work on the customer feedback on implementing the changes in the organizational structure of Intersect.

“Properly administered, feedback and rewards can guide, teach, and motivate people in the direction of positive change” (Kinicki & Kreitner, 2004)
“Feedback is objective information about individual or collective performance” (Kinicki & Kreitner, 2004)

Management by Objectives

Janet Angelo, the new Executive Vice President of Marketing and Sales is applying management by objectives strategy with her direct reports. In the Boardroom meeting, Janet was open to the presentations by the executives before making any changes in the organizational structure of Intersect. The executives from the different departments presented the goals and customer feedback with...