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Management in a phone line company Planning With prepaid number registration now compulsory, our Company leveraged upon this to improve our customer segmentation
MANAGEMENT FINAL REPORT Presented by: Dr. Ayesha Ayaz TABLE OF CONTENTS: EXECUTIVE SUMMARY 3 TIME LINE 3 THE COMPANY: PRESENT AND FUTURE PLANS 4 MISSION STATEMENT
of operations management. Regardless of the business being a record label, an airline, or a cellular phone company, operations management is a process of implementing
and cable television today is AT&T. Internal and external factors affect this company everyday yet the four functions of management still have to be carried out.
To: Sun Rocket Executive Management From: Research Analyst- Tara DeVaul Company over View: Sun Rocket is an internet phone service that provides local, long distance
Submitted by NotoriousFIQ on August 15, 2007
Category: Technology
Words: 1116 | Pages: 5
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Planning
With prepaid number registration now compulsory, our Company leveraged upon this to improve our customer segmentation and innovativeness in products and services to give us the healthy lead. Our thrust now is to widen our broadband offers to increase broadband penetration in the country in line with the Government's aspirations and to meet the challenges of new 3G and WiMAX competitors entering the market. Modernizing our network towards an internet protocol (IP) future that would help streamline costs will mean continuous investments in technology and people skills to keep ahead.
Organizing
Made key organizational structure changes to improve Group oversight and fully tap the potential of our respective country operations, each with its own distinctive business, cultural and operating environment and different stages of maturity. Additionally, for Malaysia, we accelerated efforts in building an organization that talents would aspire to be a part of.
We have established a reputation for service excellence that we have to sustain to deliver our value proposition. To ensure continuous permeation of this culture across all aspects of our business, we intensified our Change programs initiatives to facilitate mindset and behavioral changes to realize our long term vision and targets.
Embarked on an internal brand alignment exercise to inspire and engage staff towards "Living Our Brand Inside Out" with passion, teamwork and attention to detail as the key pillars of success. The programmed known internally as "We Do It Better" encourages employees to enhance performance - better than before, better than the competition and better than expectations - to deliver service excellence across all customer touch points.
Special emphasis was placed on communication and engagement of our more than 3,000 staff. To reinforce their sense of shared purpose and belonging, we conducted quarterly performance results...
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