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Submitted by Axiz on April 7, 2006
Category: Technology
Words: 3319 | Pages: 14
Views: 541
Popularity Rank: 16,866
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BANK
LEADERSHIP DEVELOPMENT
PROGRAMME 2005
MODULE: Information / Knowledge Management
and e-Business
Presented By: Ann Cameron
IT Support Services
Helpdesk System and Fault Logging Procedure
TABLE OF CONTENTS
1. Introduction.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3
2. Overview ..... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4
3. Bank's Helpdesk System and IT Fault Logging Procedure. .. .. .. .. .. .. .. .. . .. 5
4. Implementation of an Improved Helpdesk System and Fault Logging Procedure. .. . .. .. 8
5. Benefits of an Improved Helpdesk System and Fault Logging Procedure .. .. .. .. .. .. .. .. 9
6. Conclusion.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 10
7. List of References . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. ..11
1. Introduction
We all agree that Information and Communication Technologies (ICT) constitute the basis of the new economy in which the old assumptions of wealth and poverty, strength and weakness, have been turned upside down. ICT is a bundle of technologies that enable people to access information and transfer it to other people, from versatile tools for transforming economies in leaps and bounds. ICT provides avenues for innovation and creativity which results in the development of intellectual property, the most valuable asset in today's economy. These benefits accrue only to those who take these tools, master them and use them to create different or better goods and services.
We must use ICT tools to create processes and applications,...
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