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Intersect Gap Analysis Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments University of Phoenix Gap Analysis: Intersect Investments
Intersect Investment Problem Solution: Intersect Investments Intersect Investment is an organization in the financial services industry, that has struggled in the
intersect investments Problem Solution: Intersect Investments Intersect Investment is an organization in the financial services industry, that has struggled in the
Intersect Investments Intersect Investment Services moving in the right direction Intersect Investment Services, in the ever-changing world of financial services,
intersect investment Problem Solution: Intersect Investments University of Phoenix Problem Solution: Intersect Investments Intersect has recently fallen on hard
Submitted by kimmiej423 on June 23, 2008
Category: Book Reports
Words: 2565 | Pages: 11
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Problem Solution: Intersect Investments
Throughout the United States and probably the whole world the financial services industry has been in a state of mayhem since September 11, 2001. Many of the leading companies or firms in the financial industry have been struggling to survive in the economy due to the events that took place almost eight years ago. Most companies in the industry tried to maintain both clients trust as well as keeping good standing with Wall Street. The company that I will be discussing is a company by the name of Intersect. This company has been very successful over the years, but within the year this article takes place some problems have been raised. The CEO of Intersect, Frank Jeffers has a new vision that he believes will transform the company overall. The vision he wants to introduce is to have the salespeople become a trusted advisor to the customers, by providing exceptional service and providing services that add value to the current and future customers; which is called customer intimacy. Overall, the CEO of Intersect expects this vision to improve the brand image of current products or services and hopefully, begin to establish long-term customer relationships. This paper will consist of information pertaining to the problems or the gaps within the organization. Majority of the management team do not agree with this new concept of a model which has caused several problems within the organization. The company is faced with issues such as feedback, communication barriers, and employees receiving mixed messages. If the management team and the organization as whole can understand and promote this new model then Frank Jeffers vision can be successful and achieve the profitable the company once had.
Situation Analysis
Issue and Opportunity Identification
The CEO wants to transform the company by using the new vision the he has identified. With new ideas of change the majority of employees may believe...
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