Intersect Investments: Benchmarking
Running head: INTERSECT INVESTMENTS: Benchmarking
Intersect Investments Benchmarking
University of Phoenix
Intersect Investments Benchmarking
Intersect Investments (II) is a financial service company that has been struggling along with other financial firms ever since September 11, 2001. To succeed in the volatile financial industry, II believes the company must offer ever-expanding real-time products coupled with expert financial advice. The company has barely survived this chaotic period and has implemented a new strategic vision shift from product-based sales to customer-intimacy sales philosophy; however, the sales department does not believe the new sales philosophy will work.
The vice president of sales is resisting the new sales philosophy because of her past success with product-based sales and is skewing her organizational loyalty by not emphasizing the new sales philosophy within her department. Sales department resistance to shift sales philosophy has resulted in employee frustration, high turnover rate that if fueling the decline of customer satisfaction. The company did not anticipate resistance to the new vision and should have included a transitional leadership plan that addressed the stakeholders' resistance to change.
This team paper consists of a benchmarking worksheet that will identify potential solutions to problem statements defined by the Decision Makers team. The worksheet includes Problem/Opportunity Statements, three topics with justification, and companies in many different industries that will help identify those potential solutions. Solutions to problem statements will help Intersect Investments make the right decisions in its pursuit of becoming a dominant leader in the financial industry.
Executive Summery
This paper presents a high-level framework of activities that can help Intersect Investments make the organizational change from current sales...
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