Interclean Problem Solution And Defense

InterClean Problem Solution and Defense
InterClean, Inc. (ICI) is an $8 billion dollar company in the institutional and industrial cleaning and sanitation industry. ICI strives to be an industry leader and sets annual goals of 40% increases to profitability. To achieve market dominance, ICI recently acquired EnviroTech, one of its major competitors known to have expertise in environmental regulatory and compliance requirements. Within 90 to 180 days, the company plans a marketing blitz to launch its new service, education and product focus, geared toward offering clients a full spectrum of cleaning services and solutions tailored to fit individual customer needs. The company is currently struggling with inadequate workforce skills, a decentralized management corps, with employee morale due to poor internal communication and needs to identify talent to align the human capital with the business strategy. Sales employees are experienced in selling products and now need retraining on offering solutions and regulatory advice to customers. ICI is also faces with the challenges of integrating the EnviroTech employees, who look to have an immediate impact on ICI’s new strategic undertaking. ICI’s Human Resources (HR) group will be a critical component in identifying, screening, hiring, making assessments from a pool of employees to determine their knowledge, skills, and abilities, and ultimately, the separation of employees from both ICI and EnviroTech. “Human resources should be involved in the redesign and re-engineering of functions, Fairbairn says, "because HR can ask questions that ensure the new structure has the right skills and management processes in place to help it succeed. It can implement a plan to fill any gaps in skills or process (Overman, 1992).”
In this body of work the HR related issues that are currently challenging ICI will be examined and the identification of possible opportunities ICI should consider. The focus of this paper will through the...