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Interclean Inc.

Submitted by Penguin7969 on April 9, 2007

Category: Miscellaneous
Words: 3655 | Pages: 15
Views: 877
Popularity Rank: 8,080
Average Member Grade: N/A (Add a Comment / Grade this Paper)

Running head: SITUATION ANALYSIS AND PROBLEM STATEMENT: INTERCLEAN, INC.

Situation Analysis and Problem Statement
There are different ways to approach defining the problems facing an organization; the focus needs to be on defining the problem correctly. Wikipedia, The Free Encyclopedia defines Situation Analysis as "a marketing term that involves evaluating the situation and trends in a particular company's market. Situation analysis is often termed the "three c's" and refers to three major elements: customers, costs and competition." The Problem or Opportunity Statement is described in the White Paper Defining the Problem: The Critical Step to Realizing Opportunities (University of Phoenix, 2006) as "developing a problem statement which will enable a leader to create value" and involves 5 steps: 1) Scan the environments thoroughly with the intent to move forward and create value, 2) Turn problems into opportunities, 3) Write a statement that allows for many possible solutions, 4) Make the statement motivational and 5) Make the statement clear and simple.
The context of the paper will examine the case study of InterClean, Inc. and start with a situation analysis by providing a brief background of the scenario, identify the issues and opportunities, explore stakeholder perspectives and ethical dilemmas. Continuing through the problem definition guidelines a problem statement will be developed and end state goals will be identified.
Situation Background (Step 1)
InterClean, Inc. is a major competitor in the institutional and industrial cleaning and sanitation industry. Currently they 45 employees with close to half of them being with the organization for a minimum of 11 years. InterClean, Inc. is relatively a middle-aged group with the majority of the staff having college education exposure and 21 of the 45 employees possessing an associates degree at a minimum (University of Phoenix, 2006). Increased focus on...

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