OPPapers.com

Interclean Generic Benchmarking

Running head: INTERCLEAN GENERIC BENCHMARKING

InterClean Generic Benchmarking
John Hintz, Jere Cullen, Terry Robinson, and Marla Thompson
University of Phoenix



Table of Contents
Intersect Investment Benchmarking 3
Individual Company Synopses 3
Circuit City: John Hintz 3
Aaron Rents: John Hintz 4
AT&T: Jere Cullen 6
Entelos, Inc.: Jere Cullen 7
Starbucks: Terry Robinson 8
Xcel Energy: Terry Robinson 10
Hewlett-Packard: Marla Thompson 12
GTE: Marla Thompson 14
Compare and Contrast Intersect Investment to Benchmark Companies 16
Circuit City: John Hintz 16
Aaron Rents: John Hintz 16
AT&T: Jere Cullen 17
Entelos, Inc.: Jere Cullen 17
Starbucks: Terry Robinson 18
Xcel Energy: Terry Robinson 18
Hewlett-Packard: Marla Thompson 19
GTE: Marla Thompson 19
Conclusion 19
References 21

Intersect Investment Benchmarking
In business, many concepts exist that have a significant effect on the performance and success of an organization. These concepts range from leadership style to effective management practices. Although leadership and management style are crucially important factors, the impact of human resource issues on organizational effectiveness is equally as important. InterClean Incorporated is a good example of how human resource issues can shape the future of an organization. In the InterClean scenario, the organization will shift from product sales to offering solutions and services in the sanitation industry. The result of this change could increase market share and profit within the eight billion dollar industry. In order for this to occur, InterClean must establish an effective process for its employees to understand and implement new changes in sales. The inability of human resources and management to guide this change will mean the failure of the organizational transformation. This research paper will benchmark eight companies that have faced similar issues that InterClean is facing and how they dealt with those issues....