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Interclean Benchmark

GM---Training and Skill Development
InterClean is an $8 billion dollar institutional industrial cleaning and sanitation company which is implementing a new business strategy. This strategy is closely linked to human resource management. Human Resource management (HRM) is the strategic and coherent approach to the management of an organization's most valued assets; the people working there who individually and collectively contribute to the achievement of the objectives of the business (Armstrong 2006). The general goal of human resource management is to help an organization to meet strategic goals by attracting, and maintaining employees and also to manage them effectively. Human resources management comprises several processes. Together they are supposed to achieve the above mentioned goal. Benchmarking GM will determine strategic areas of opportunity for InterClean.
In 1997, the company found GM University, the largest corporate educational programs in the world. The university has 15 functional colleges that develop curricula tailored to the professional needs and challenges facing GM employees.
The classes within GMU are lecture-based and in a traditional classroom format. But over the past couple of years, the focus has shifted to training courses online. In April of last year, GM launched the first training program offered completely on the corporate intranet. The course is called "HR Skills for Success," and its launch demonstrates GM's dedication to improve the opportunities of its 3,000-plus HR professionals. The new online course is required training for HR professionals who work at GM. The course is divided into three phases with the first phase being mandatory for the HR staff. The other phases are provided to HR professionals who want to increase their management skills.
“As the changes in HR begin to take hold, HR professionals throughout GM say that the focus of their jobs definitely has changed over the past two years. Helen Elliott, GM's...