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ING Group Case study In 2005, ING became the sixth largest European financial institution, based upon market value, up six positions from only one year earlier.
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Submitted by bartaz on November 10, 2006
Category: Business
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In 2005, ING became the sixth largest European financial institution, based upon market value, up six positions from only one year earlier. According to ING executives, this change is a reflection of the company's success in offering innovative and low-cost customer-focused services through a variety of distribution channels, including Web services, call centers, intermediaries and branch offices.
Business need: Facing a growing number of industry regulations and increasing sophistication of its business services, ING needed to reduce the time and cost of managing employee access to information while ensuring staff could quickly respond to business change
Solution: Working with IBM Global Services, ING launched an innovative Entitlement Program powered by IBM Tivoli®, WebSphere® and eServer® technology that will help reduce costs, improve staff productivity and enhance security
Benefits: Total projected savings of 15 million (US$20 million) a year; projected 50% reduction in the number of administrators assigned to support identity management processes within 18 months; anticipated 25% savings in help-desk administrative costs; ability to reduce time and cost associated with regulatory reporting; ability to reduce turn-on time for new users from 10 days to less than 24 hours
"IBM WebSphere software and IBM ~ systems are infrastructure standards at ING. They provide a highly reliable and high-performing platform to run IBM Tivoli identity management software."
Pieter Vallen, Project Manager, Entitlement Access Infrastructure, ING
"Using IBM Tivoli Access Manager and IBM Tivoli Identity Manager together enables us to reduce costs and simplify processes even further. Now we can manage multiple user and authorization
administrations from a single point of control."
Henk Veerman, Information Security Architect, ING Entitlement Program
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