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Infosys Case Study

INFOSYS CASE STUDY

Question1: Introduction to the organisation, knowledge management needs and focus at infosys

1- Introduction to the organisation

Founded in 1981 in India, Infosys is an Indian software services company with their headquarters in Bangalore, Indian. The organisation now has current revenue of over $ 2.1 billion (case study, 2006) and has over 69,000 employees worldwide. Infosys is one of the leading information technology service companies in India that uses an extensive non-US based offshore infrastructure to provide managed software solution to clients worldwide (Sumita Raghuram, 2001) . Sumita further states, that the organisation has seventeen state-of-the-art software development facilities throughout India and one development centre in Canada. The company opened up the Global Delivery Model for the development of customised software solutions. This model was based on the principal of taking work where it can be done best, and made the most economic sense at low risk. According to Kochikar & Suresh in 2004 , the company has been assessed at Level 5 of the SEI CMM (Capability Maturity Model) in 1999 and at Level 5 of the PCMM (People Capability Maturity Model) in 2002 and has also been accorded a number of other recognitions in the fields of corporate governance, financial reporting and human resource management. Infosys keeps employees age at 26 years by providing sportive, leisure and recreation facilities to its workers at each of its development centres.
2- Evolution of KM at Infosys

Knowledge management (KM) has come to encompass the gamut of organisational processes, responsibilities and systems directed towards the assimilation, dissemination, harvest and reuse of knowledge. "Definition of KM" In simpler terms, KM is the answer to the question, "How can the organisation update and use its knowledge more effectively?" (Kochikar, 1999) . With the understanding of the definition of KM, it can be possible to analyse the...