impact of mobile and internet banking on performance of financial institutions in kenya
THE IMPACT OF MOBILE AND INTERNET BANKING ON PERFORMANCE OF FINANCIAL INSTITUTIONS IN KENYA.
PRESENTED BY
ADM NO
NAME OF INSTITUTIONS:
SUPERVISOR:
A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE IN BUSINESS MANAGEMENT.
2014
DECLARATION
Student’s declaration
I hereby declare that this research proposal is my own original work and has not been presented to any institution of higher learning for the award of diploma in community development.
NAME:
SIGN:
DATE:
Supervisor’s declaration
This research proposal has been submitted with my approval as the institution supervisor.
NAME:
SIGNATURE:
DATE:
Table of Contents 1.0Abstract………………………………………………………………………………….4
Chapter 1:
Introduction…………………………………………………………………….. ………….5 1.1Background Information. ………………………………………………………………5
1.2Problem Statement ………………………………………………………………….......7
1.3Objective of the study……………………………………………………………….......8
1.4Significance of the study……………………………………………………………......8
1.5Limitations of the study………………………………………………………….... …...8
Chapter 2: Literature review………………………………………………………………. 9
2.1 Theoretical framework………………………………………………………………..9
2.1.1 Theory of information production and contemporary banking theory……………….9
2.1.2 Innovation diffusion theory ………………………………………………………….9
2.1.3 Empirical studies……………………………………………………………………..10
2.2 Internet banking………………………………………………………………………10
2.3 Trends in mobile and internet banking………………………………………………..10
Chapter 3: Research design and methodology……………………………………………...11
3.0 Research methodology…………….…………………………………………………..11
3.1 Research design……………………………………………………………………….11
3.2 Population and sampling …………………………………………………………… .12
3.4 Data collection………………………………………………………………………...12 3.7 Data analysis and interpretation………………………………………………………13
3.8
PRESENTED BY
ADM NO
NAME OF INSTITUTIONS:
SUPERVISOR:
A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE IN BUSINESS MANAGEMENT.
2014
DECLARATION
Student’s declaration
I hereby declare that this research proposal is my own original work and has not been presented to any institution of higher learning for the award of diploma in community development.
NAME:
SIGN:
DATE:
Supervisor’s declaration
This research proposal has been submitted with my approval as the institution supervisor.
NAME:
SIGNATURE:
DATE:
Table of Contents 1.0Abstract………………………………………………………………………………….4
Chapter 1:
Introduction…………………………………………………………………….. ………….5 1.1Background Information. ………………………………………………………………5
1.2Problem Statement ………………………………………………………………….......7
1.3Objective of the study……………………………………………………………….......8
1.4Significance of the study……………………………………………………………......8
1.5Limitations of the study………………………………………………………….... …...8
Chapter 2: Literature review………………………………………………………………. 9
2.1 Theoretical framework………………………………………………………………..9
2.1.1 Theory of information production and contemporary banking theory……………….9
2.1.2 Innovation diffusion theory ………………………………………………………….9
2.1.3 Empirical studies……………………………………………………………………..10
2.2 Internet banking………………………………………………………………………10
2.3 Trends in mobile and internet banking………………………………………………..10
Chapter 3: Research design and methodology……………………………………………...11
3.0 Research methodology…………….…………………………………………………..11
3.1 Research design……………………………………………………………………….11
3.2 Population and sampling …………………………………………………………… .12
3.4 Data collection………………………………………………………………………...12 3.7 Data analysis and interpretation………………………………………………………13
3.8
References: Berestien, A. (1998), Monetary Policy Implications of Digital Money, Kyklos, Vol. 51. Bhattacharya, S. and A. Thakor (1993), ‘’Contemporary Banking Theory,’’ Journal of Financial Intermediation 3, 2-50. Bilderbeek, R (Dir.) (1994): ‘’Case studies in innovative and knowledge- intensive business services.’’ TNO Report. STB/94/041. Research project for the EC DG XIII, print EIMS Programme. Bryman and Bell (2003), is the resource-based ‘view’ a useful perspective for strategic management research?, The Academy of Management Review, 26(1), 22-40 Central Bank of Kenya ECB (1999) ‘’ Payments Systems in the European Union’’: Addendum incorporating 1997figures (Blue Book), January. Freedman, C. (2000), Monetary Policy Implementation: Past, Present and Future-‘’Will Electronic Money Lead to the Eventual Demise of Central Banking?’’ International Finance, Vol.3, No.2, pp. 211-227 Freixas, X Friedman, B, (1999), the Future of Monetary Policy: The Central Bank as an Army with Only a Signal Corps?InternationalFinance, Vol.2, No.3, pp.321-338. Goodhart, E. (2000). Can Central Banking Survive the IT Revolution? InternationalFinance, Vol. 3, No.2.pp.189-209. Juniper Research, (2009). Mobile Banking Strategies: Applications, Opportunities and Markets 2010-2015. Kariuki, N. (2005), Six Puzzles in Electronic Money and Banking IMF Working Paper, IMF Institute. Vol. 19. February. Mcmillan & Schumaker (2001); Non-enforceable implementation of enterprise mobilization: and exploratory study of the critical success factors, Industrial Management & Data Systems, 105 (6), 786-814. Prinz, A. (1999), Money in, the Real and the Virtual World; E-Money, C-Money, and the Demand for CB-Money, Netnomics, Vol.1, pp.11-35. Santomero, A.M, and Seater J.J, (1986). Alternative Monies and the demand for Media of Exchange, Journal of Money, Credit and Banking, Vol.28, pp. 942-960. Steven A. (2002), Information Systems: The Information of E-Business, New Jersey: Natalie Anderson, pp.11-36 Tarkka, J.(2002), The Market for Electronic Cash Cards, Journal of Money, Credit and Banking, Vol.34, pp.299-314.