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Knowledge Management

�Jun 24, 2008�
�Human Resource Management�
An important topic under organizational communication is knowledge management (KM). This is a process of organizing and distributing an organization's collective wisdom so the right information gets to the right persons at the right time. When done properly, KM provides an organization with both a competitive edge and improved organizational performance because it makes its employees smarter.
Siemens, the global telecommunications giant, recently won a $460,000 contract in Switzerland to build a telecommunications network for two hospitals in spite of the fact that its bid was 30% higher than the competition. The secret to Siemens success was its knowledge-management system. This system allowed Siemens people in the Netherlands to draw on their experience and provide the Swiss sales reps with technical data that proved that the Siemens' network would be substantially more reliable than the competition's.
Siemens is one of a growing number of companies including Cisco Systems, Ford, British Telecom, Johnson & Johnson, IBM, Whirlpool, Intel, that have realized the value of knowledge management. In fact, a recent survey found that 81%of the leading organization in Europe and the Unites States say they have, or are at least considering adopting some kind of KM system.
KM is increasingly important today for at least three reasons. First, in many...