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Human Capital

Running head: PROBLEM SOLUTION: INTERCLEAN, INC. CORPORATION

Problem Solution: InterClean, Inc. Corporation
Terri R. Glaser
University of Phoenix

Problem Solution: InterClean, Inc. Corporation
The purpose of this paper is to describe the firm's current situation and to evaluate potential opportunities and challenges. A problem statement will be developed for possible solutions. End-state goals will be defined for the organization. Alternative solutions will be evaluated and selected as part of the implementation plan. In addition to an analysis of these alternatives, each will be assessed for risk and mitigation and the optimal solution will be designed and implemented. Finally, the implementation results will be evaluated to determine whether or not success was achieved. A description of the current situation will be the starting point.
In this paper, the business begins by describing the situation, establishes what the problems are and what the desired outcome is, identifies alternatives and risks, makes a decision, develops and implements the solution, and finally evaluates the results.
Situation Background (Step 1)
InterClean, Inc. is a major player in the sanitation industry; currently they have a successful sales department who are focusing on a marketing campaign to concentrate on new strategies to develop a full-range service package tailored to individual accounts. InterClean, Inc. has 90-180 days to prepare and develop the company's high-quality products and service.
InterClean, Inc. has determined that there are opportunities to pursue in their industry. "While some companies were experiencing mixed results, InterClean, Inc. has decided that there were opportunities available to them in both the domestic as well as global markets. Customer demands for diversified services are growing and InterClean executives have identified new markets, services that will change the organization from a me-too player into a global innovator." (Glaser,...