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Human Capital Concepts

Human Capital Concept Worksheet
Randy Amos
University of Phoenix

MBA 530

Facilitator: Gale Mazur

Week 1 assignment

July 16, 2007

Human Capital Concepts Worksheet

The Human Capital concepts of this scenario exercise were intended to expand upon and clarify the applications concepts to InterClean, Inc. InterClean, Inc. is part of multi-billion dollar institutional and industrial and sanitation industry. CEO David Spencer of InterClean has decided to improve the performance of sales, service, and the proposed acquisition of EnviroTech Inc. CEO Spencer has implemented a new HRM and Business Strategy to his management staff and proposes a new training development program for new hires and current sales staff. The Human Capital concepts are as follows in the worksheet below.

Human Capital Concepts Worksheet

Concept Application of Concept in the Scenario Reference to Concept in Reading

Direct Business Strategy


In the $8 billion dollar institutional and industrial cleaning and sanitation industry business clients are demanding more and more services to meet the strict requirements for environmental safety. President and CEO David Spencer has proposed an ambitious and highly publized business strategy aimed at increasing InterClean's sales force and marketing efforts. Mr. Spencer has also proposed an intensive training effort for the next several months and he will coordinate each department's plans for this proposed change and transition.


"Business strategy is the development and utilization of specific qualities and characteristics that set your business apart from the other businesses within your industry. Your business strategy defines your position in the marketplace and distinguishes you from your competition. It determines your market identity, reflects the core values of your business, and drives what actions you must take to maintain and support your competitive advantage. A viable and compelling business strategy is the...