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Huffman Trucking Sr-Ht-010

Service Request SR-ht-010 Huffman Trucking

University of Phoenix – Online Campus
Mark Damron
October 23, 2008
Abstract
In an effort to meet the Service Request (SR-ht-010) presented, and to allow for system improvements in the projected Huffman Trucking's budget, several telephone and data network recommendations will be discussed throughout this documentation.
Through an initial study performed by Smith Consulting, several areas of Huffman's current telephone and data network systems are in need of improvement. These modifications and enhancements will not only meet the current needs of the company as a whole, but will also allow for future growth. Smith Consulting will accomplish these tasks by documenting the current communications systems and recommending changes. In addition to system recommendations, proposed costs estimates will also be provided.
Project Overview
Upon reviewing the current Huffman Trucking communication systems, Smith Consulting obtained metrics of the current phone systems and hardware itemst. Current analysis of the various locations concludes that company-wide changes and upgrades should be made as an effort to maintain data integrity and ease of use.
Since 1936, Huffman Trucking has been on the fore-front for innovative transportation needs. With hubs located in Los Angeles, St. Louis, Cleveland and Bayonne (New Jersey), Huffman's 1,400 employees are expected to maintain explicit communication among coworkers and clients. With a mission to be "a profitable, growing, adaptive company in an intensively competitive logistical services business environment,” Huffman Trucking should leverage the technology to provide the best customer service and business efficiencies possible. With an estimated plan of growth in revenue to be 12% in the next 3 to 5 years, communication systems should be improved.

Telephone Systems
Communication in a business is the key to success. Interpersonal communication is very important in today's...