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BUS 567-02 ORGANIZATION BEHAVIOR SCIENCE FOR MANAGEMENT STUDIES SAILEENA BABU MAKNOJIA MARY ANN MACE 01/29/2009 Q2. When interacting with peers, subordinates and superiors, employees who possess strong “emotional intelligence” (EI) skills may avean advantage. Explain this term (EI) and identify five competencies that emotional intelligent employees possess. When you work on a work project with ateam , how can EI elp in managing and working with teammates? *ANS2: EI AND FIVE COMPETENCIES*: - EI is one’s ability to detect and to manage emotional uses and information’s. People who know their own emotions and are good at exceeding others emotion may be more effective in their jobs that in essence, in the theme underlying recent EI research (96) [Daniel Goleman, 2001] Self – management: the ability to manage your own emotions and impulses. Empathy: the ability to sense how others are feeling. Social Skills: the ability to handle the emotion of other. Self – awareness: being aware of what you’re feeling. Self – motivations: the ability to persist in the face of setbacks and failures. Several studies suggest that EI plays an important role in job performance. One study looked at the characteristic of lucent technologies engineers who were rated as stars by their peers. The researchers concluded that stars were better at relating to others. That is, it was EI not IQ that characterized high performers. They were evaluated on six qualities - communications, organization, political skill, vision, cognitive style, and emotional intelligence. it was found that the key quality that differentiated the successful (like Roosevelt, Kennedy, and Regan ) from the unsuccessful (like Johnson, carter and Nixon) was emotional intelligence. (F.I Greenstein, 2001). Yet another study (Denburg and A.Bechara, 2003) has suggested that EI is neurologically based in a way that’s unrelated to standard measures of intelligence, and the people who suffer...