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Harrison-Keyes Gap Analysis

Running head: GAP ANALYSIS: HARRISON-KEYES

Gap Analysis: Harrison-Keyes
University of Phoenix


Gap Analysis: Harrison-Keyes
Harrison-Keyes, a leading publishing company, is faced with several project implementation and human resource issues. These issues are affecting employee behavior and have essentially added to the result of Harrison-Keyes' bottom line. Declining sales and profits over the past few years has the company struggling for survival or revitalization. To overcome these obstacles the company needs to identify these issues and convert them into business opportunities. The leadership team needs to understand that every aspect of the business will be effected and each department should be apart of the revival process. After understanding the issues, opportunities, and the vision the new CEO William Guardo and staff can create end state goals that will be SMART (Specific, Measurable, Attainable, Realistic, and Timely).

Situation Analysis
Issue and Opportunity Identification
In any company issues will arise that can affect the company's overall production and motivation. How the company resolves these issues will determine their success or failure. Harrison-Keyes is no exception. Recently, issues have surfaced within the company that requires management's attention. In MBA 530 one of my lessons, we discussed that some performance problems can stem from employees' lack of ability and lack of motivation. We learned the three factors that explain employee behavior (performance): ability, motivation, and opportunity. Ability is what an employee "can do" and motivation is what an employee "will do". (Milkovich & Newman 2004) H-K needs to look close at the employee performance to see how the lack is affecting the company. Harrison-Keyes needs to create an effective chain of communication. It is obvious that through the resistance to change and missed deadlines that communication is not a priority. Employees want to feel valued...