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MODULE I
FOUNDATION CONCEPTS
hy study information systems? Why do businesses need informa-
tion technology? What do you need to know about the use and
management of information technologies in business? The intro-
ductory chapters of Module I are designed to answer these fundamental ques-
tions about the role of information systems in business.
• Chapter 1: Foundations of Information Systems in Business presents an
overview of the five basic areas of information systems knowledge needed by
business professionals, including the conceptual system components and major
types of information systems. In addition, trends in information systems and an
overview of the managerial challenges associated with information systems are
presented.
• Chapter 2: Competing with Information Technology introduces fundamental
concepts of competitive advantage through information technology and illus-
trates major strategic applications of information systems.
Completing these chapters will prepare you to move on to study chapters
on information technologies (Module II), business applications (Module III),
systems development processes (Module IV), and the management challenges
of information systems (Module V).
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CHAPTER 1
FOUNDATIONS OF INFORMATION
SYSTEMS IN BUSINESS
ModuleIBusinessApplicationsInformationTechnologiesDevelopmen

tProcessesManagementChallengesFoundationConcepts
Chapter Highlights

Section I
Foundation Concepts: Information Systems
in Business

Real World Case: Continental Airlines: This Call Is Being
Monitored

Introduction
The Real World of Information Systems
What You Need to Know
The Fundamental Roles of IS in Business
Trends in Information Systems
The Role of e-Business in Business
Types of Information Systems
Managerial Challenges of Information Technology

Section II...