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Global Communications Solution Paper

Problem Solution: Global Communications
Global Communications has decided to expand globally by offering new services in small business and consumer products. With partnerships with a satellite provider; Global Communications can realize the potential of becoming a global presence. To complete this motive, Global will outsource call centers to India and Ireland. This motion will cut costs by nearly 40%. This project appears to be on course and seems to be a win-win situation for the company and the stakeholders. However; the project is now being challenged by the Union in regard to the new Union Bargaining Agreement. In order for Global Communications to move forward they are going to have to repair their image with the Union, communicate company directive with employees, decide if outsourcing is the right thing to do, and develop their leaders to implement change. Global Communication leaders can develop an educated decision to what path to take. Using the nine-step decision-making model and by benchmarking companies that have traveled similar paths, Global Communication leaders can develop an educated decision to what path to take.
Situation Analysis
Issue and Opportunity Identification
Global Communications is a struggling telecommunications company in need of reform. The advancements in technology have been ignored by Global and have caused the stakeholders to question the company's direction. Global Communications
Upon wind of this proposal, Union officials have raised concern for the welfare of employees. According to the Union, there has been no previous knowledge of this plan. Union officials are now claiming that Global Communications actions are an un-ethical way of skating around the Union agreement. Global Communications is claiming that this is erroneous and that this is necessary for the company's long-term growth. The Union and Global Communications are engulfed in a form of dysfunctional conflict. "Some types of concept...