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Global Communications Problem Solution

Problem Solution: Global Communications

When an organization focuses on empowering their employees by building the union-management relationship it encourages both parties to act as enterprising professionals. This partnership removes the barriers to success that traditional organizational hierarchies create and establishes environments conducive to employee and customer-centric innovation. Global Communications must develop and implement a collaborative management approach to drive forward an organizational shift from short-term problem solving to people oriented solutions, from corporate processes to a collaborative environment. The following explores the impact of a shift in Global Communications organizational culture and corporate performance in becoming a more profitable organization by establishing business strategies and communication systems that allow for a quick turnaround of information, prudent decision making and innovative solutions in a highly volatile crisis situation.

Situation Analysis
Issue and Opportunity Identification
Global Communications is facing competition from local, long-distance and international markets for the same business forcing the company and senior staff to develop an approach that will aggressively market the company against competition. They plan to increase growth by adding new services, create alliances with a satellite provider, partner with a wireless provider, and outsource their technical call centers to India and Ireland. These initiatives will improve profitability and transform the company into a global corporation.
Outsourcing the domestic call centers has major implications in that a large portion of the call center reps will be laid off with only a small fraction being relocated to the small business centers. Those who are relocated will be expected to take a 10% pay cut. The Vice President of the Technologies Workers Union (TWU) was never notified of the new strategy of globalization and outsourcing...