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Global Communications Problem Solution

Problem Solution: Global Communications

The problem/opportunity facing Global Communications is eliminating the currently ineffective methods of communication regarding layoffs and dissemination of company operational policies through electing to create inclusive and effective communication plans between each employee level and operating area of the company and providing clear motivational career transition options for the future as Woodrow Wilson said, "The ear of the leader/s must ring with the voices of the people."


Situation Analysis
Issue and Opportunity Identification
Global Communications senior leadership team followed the existing pattern of basing their future presence and profits growth on layoffs, outsourcing and new provider partnerships, they failed to create and communicate an integrative transitional plan (Integrative negotiation) of action for employees facing layoff, a plan which would satisfy all stakeholders i.e. (employees, exiting and remaining, the union heads', the board, the customers, themselves et al). Employee empathy overall was not present in communication from the senior leadership team but, the opportunity to change the existing layoff paradigm was present in this scenario, and was not seen by the Global Communications leadership team causing them to miss an problem/opportunity and create win-win. The people who decide and implement the layoffs seldom envision possibilities and opportunities available within the layoff process or effectively communicate them. "We can not solve problems by using the same kind of thinking, we used when we created them." (Albert Einstein)

Stakeholder Perspectives/Ethical Dilemmas
"Upon the conduct of each depends the fate of all" (Alexander the Great). Several conflicts of interest occurred in this situation concerning the stakeholders, the Global Communications board and its senior leadership team did not take into consideration their social responsibility, nor was fair treatment of...