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Global Communications Problem Solution

Problem Solution: Global Communications
David Cook
University of Phoenix


Introduction
This paper will cover the problem solution for Global Communications. It will start with an analysis of their situation, point out stakeholder perspectives and ethical dilemmas, determine a problem statement, Give an end state vision, give alternative solutions from benchmarking, give an analysis of those solutions, take a look at the risk and mitigation of those alternatives, take a look at the optimal situation, create an implementation plan, and create a matrix to measure the results of that plan.
We will analyze GC's situation to get a picture of what their current status. We will take all stakeholders into account to determine what the expectations of each are and create a plan to satisfy those expectations. An analysis will be conducted of the companies that have been benchmarked and we will determine best practices that have made the companies a success. We will then create a plan of action to attain the goals of the stakeholders and put that plan of action in place with measures that can tracked to determine if goals are being met.

Situation Analysis
Issue and Opportunity Identification
Issue Number 1: The Stockholders are loosing confidence in Global Communications as and investment opportunity. Their stock has depreciated by 50% over the last three years. Global Communications must increase their return on investments or potential investors will look at other opportunities.
Issue Number 2: Global Communications has to devise a plan of communications to notify everyone of their two prong strategy to increase profits and decrease technical service expenses.
To outline the strategy:
• Introduce new services to small business and consumer customers.
• An alliance with satellite companies to provide video services and broadband.
• Partnership with wireless provider to allow business owners anytime internet access through phones and PC cards.
• Cost...