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Global Communications Ethical Filter Worksheet. Gap Analysis: Global
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Submitted by mystang50 on December 26, 2007
Category: Miscellaneous
Words: 1736 | Pages: 7
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Gap Analysis: Global Communications
Technology changes every day and with those changes, should come new ideas and new services and products for each company in the telecommunications market to offer. When companies do not keep updated with the market, they will fall short, stock prices will fall and layoffs will become necessary. Global Communications was once a leader in local, long distance and international telephone markets. Stock prices were trading for $28 per share and over the past three years, have fallen over 50%.
In response, Global’s senior leadership team came together and presented the board with a strategy to add new services to its customers by teaming up with a local satellite provider to offer video services and broadband wireless. Global’s team also plans to cut costs by outsourcing some of its call centers to India and Ireland. Because Global has been viewed as a company for its people, it must enact all strategies with excellence to ensure the continued integrity of the company.
This Gap Analysis will use course concepts, steps of the problem solving model and facts about the scenario to give ideas on how Global Communications can increase stock prices once again, while keeping employees positive about the future.
Situation Analysis
Issue and Opportunity Identification
Global Communications, previously a leader in the telecommunications industry, has had a decline in stocks of more than 50% over the past three years. This is primarily due to increased competition. Because of the decline in stock prices, Global is considering layoffs in the United States and outsourcing to call centers in India and Ireland. The plan will allow them to cut costs with cheaper labor overseas. Global also plans to team with a satellite provider to provide video and wireless services to its customers. A major issue within the company at this time is with communication. They are known for treating their customers with...
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