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Global Communications Benchmarking Scenario

Introduction
With the decision to move internationally, Global Communications will be faced with many challenges that they will have to overcome in order to be successful in the implementation of their plan. To help offset the risk of such a drastic change and to assist in identifying potential solutions for issues that might arise, generic benchmarking can be used is this scenario as a tool to help guide Global Communications. In the following pages, benchmark comparisons of Dell Computers, Nortel, General Motors, Proctor and Gamble, Motorola, Levi Straus and Company, South Jersey Gas, and Ford Motor Company will be discussed. Issues that these companies have or are dealing with will be examined as well as the solution that was implemented to succeed.
Dells Computers: Outsourcing by Dwight Wongus
In the Global Communication scenario, the issue with the outsourcing concerns me. My position is that Global Communication has an obligation to its employees and the community. Outsourcing eliminates jobs from within the community, which leads to economical hardship for everyone associated. Outsourcing will be an opportunity for a business to reduce cost but at what price. Dell Computer Corporation has experienced loss in loyal customers because of their decision to outsource their Tech Services. There can be a tremendous trade off experienced by a business that decides to outsource as with the case with Dell computers. The performance saving may not be worth the loss of loyal based customers do to dissatisfaction in poor customer service.
As a result of Dell's outsourcing to a foreign country where English is not their first nor second language and a workforce that speak in a heavy foreign accent, customers are becoming increasingly dissatisfied with the customer service. Long time customers of Dell are extremely dissatisfied and starting to seek other computer manufactures for what their not able to receive from Dell, quality customer service...