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Global Communication Solution Paper

Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS

Problem Solution: Global Communications


Problem Solution: Global Communications
This paper will introduce to you to Global Communications a telecommunication company providing domestic services to various markets. Leadership has identified areas of improvement that includes expanding into a global market. Countries identified as possible for expansion are India and Ireland. Transferring employees from the domestic call center will involve possible job cuts and a decrease in pay for remaining employees. The union has voiced its concern for not being involved in board meetings discussing the transfer plan. Some ethical issues that will be addressed include values, rights and responsibilities of stakeholders. Within this paper I will give an alternative plan to address organizational communications, emotions and job satisfaction.

Situation Analysis
Issue and Opportunity Identification
Global Communications leadership team agreed to present a proposal before its board of directors outlining strategic plan for globalization and outsourcing. The leadership team decided to move into the global market and outsource some call center employees. The leadership team believes this is the only way the company can increase their profits and remain competitive in the telecommunications market. Telecommunications is expanding into other markets and other companies have already moved into the international markets. As stated in the scenario, "local, long-distance and international markets are competing for the same business" (2007). Global Communications feels they are not keeping up with the changes seen in telecommunications and internal changes should be made. Leadership has determined that by moving into others markets and outsourcing to India and Ireland they have better opportunities to remain competitive. "To compete with the local telephone and cable companies, Global has created alliances...