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Gap Analysis

A

SERVICE GAP ANALYSIS

OF

THE INTERNET SERVICE PROVIDERS OF INDIA

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SUBMITTED TO

PROF. MADHAVI GARIKAPARTHI

SUBMITTED BY

AMAN DEEP SINGH KOHLI (07BS0072)

ABHISHEK SETH (07BS0227)

GOURANGA GOSWAMI (07BS1485)

INTRODUCTION

In the years following its founding in 1947, the Republic of India implemented a set of policies designed to enhance the self-reliance and political integrity of this highly diverse and expansive country. A highly regulated and protectionist domestic market emerged, overseen by a bloated bureaucracy. In response to economic crises during the 1970s and 1980s, domestic and international pressure, and global trends in trade and investment, the Government of India implemented a set of economic reforms in the 1990s. The realization that information and computing technologies (ICT) constitute a critical part of the economy of modern states was an important element of these reforms.
In 1998, Prime Minister Vajpayee offered a vision of a 21st century India in which information technology (IT) would enable significant change in the lives of individuals, communities and governments, and in India’s relationship with the world. In his words (Vajpayee, 1998),
[IT] is revolutionizing life on this planet like no other technology has in human history. It has been impacting on the economy, communication, culture, educational system and social interaction in all the countries, bringing them closer in a world transformed into a Global Village and laying the foundation for a new civilization. India, as the cradle of civilization, is poised to become a major IT power in the coming years and contribute to the realization of its many promises for our own benefit and for the global good.
The Internet is central to the new vision of India as an IT power in many respects. Technologically, the Internet provides the infrastructure for...