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Gap Analysis

Submitted by savgachick on June 22, 2008

Category: Business
Words: 2563 | Pages: 11
Views: 47
Popularity Rank: 113,902
Average Member Grade: N/A (Add a Comment / Grade this Paper)

Gap Analysis: Global Communications
Kurt Cobain, lead singer of the band Nirvana, said, “We have no right to express an opinion until we know all of the answers.” (Zahlis, 2007). The fact is that nobody knows all of the answers; we can only base our opinion on the research and data that we collect. A gap analysis can be done to help identity the current state of an organization, the desired state and help propose a solution to fill in the gap.
Global Communications (GC) is a telecommunications company that is experiencing problems because of their current state. The gap between the current state and the desired state is so large that the company is not achieving the success that they yearn for. The problem is obvious: they are losing profits and not able to stay competitive as the industry is growing faster than they can handle. In order for the company to become successful, they have implemented changes that will allow them to adapt and grow globally. The changes create issues and opportunities and allow the organization to look at their end state goals. This plan of action is a useful tool that will be used to make sure that all goals are achievable. This paper will discuss Global Communications, their current issues and opportunities, and will begin to explore options on how to overcome the problems at hand.
Situation Analysis
Issue and Opportunity Identification
Telecommunication companies are facing financial difficulties around the globe attributable to many factors in their competitive industry. We can date back to 1876 when Alexander Graham Bell first invented the telephone. This invention was one device that would change communication for an infinite number of years to come. In the last 150 years, telecommunications has evolved into a window of opportunity for companies to provide new services to the consumer. According to the website for the US Department of Labor (2008), “The telecommunications industry...

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