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Gap Analysis

Running head:   GAP ANALYSIS: GLOBAL COMMUNICATIONS

Gap Analysis: Global Communications

University of Phoenix


Gap Analysis: Global Communications
In today's business world, companies are increasingly outsourcing to improve profitability and productivity. Global Communication was no exception to that. But in the process the company has faced many challenges and makes tough choices to remain competitive in the telecommunication industry. First the paper will identify the issues and opportunities the management deal while implementing the global strategy. Then the paper would identify the stakeholder's rights, values and interest and ethical dilemma arising out of it. Lastly the paper would cover the end-state vision of the company and the gap realizing that vision.

Situation Analysis
Issue and Opportunity Identification
This era of globalization exposes a tough competition in every field. Telecommunication is no exception to that.   Global Communication Scenario depicts various issues which need serious considerations. A sharp decrease in stock prices and profit happened. The stock prices fall from $28 per share to $11 per share in three years. The industry was experiencing stiff competition from the companies providing new service through the cable who offered internet service, telephone, and television all in one package deal at lower cost both in local, long distance and international market. Another important issue was of not informing the representative of the Union at the right time about the Management Plan of outsourcing. By doing this, the management lost the trust of the Union. The Union was unhappy with the outsourcing part of the plan and the last meeting had made no progress in getting them to agree the idea of globalization. The last communications from the Union is that they will be seeking recourse through the Govt. and all other available resources. (University of Phoenix, 2007, Scenario Two). The plan of lay-off and salary cut of the...