Five Concepts Important for Successful Communication in an Organization
Five Concepts Important for Successful Communication in an Organization
Jaime Leigh Plym
COM 425: Communication in Organizations
Jerry Simpson
08 October 2012
Five Concepts Important for Successful Communication in an Organization
Successful communication is one of the most important aspects of an organization. Without it, nothing can be accomplished. There are many concepts of communication that must happen within the workplace. In this paper, I will discuss the five concepts that I feel are the most important for successful communication within an organizational setting. I will discuss how to practice active listening, the importance of organizational culture, how to resolve conflict, the key principles of human communication, and the process of formal and informal communication. I will address why they are necessary for successful communication and how best to implement them within your organization. The first concept that is important to successful communication in an organization is active listening. “Active listening means being fully engaged in paying attention to your relational partner’s communication with you” (Krebs, 2011). Some people may think that hearing what the other person is saying is enough, but just hearing a person does not guarantee that the person’s message is being interpreted as they intend it. The keyword is active; the listener has to have an active role in the conversation. This means that the listener must receive and understand the message in order for the communication to be effective. In order to do so, the listener must take into consideration the sender’s point of view and personal perspective of the subject being discussed. Active listeners should also make it obvious that they are fully engaged in the conversation. There are many ways to be an active listener. Some ways include asking questions, repeating what the speaker said, and eye contact. When someone is communicating with you, you
Jaime Leigh Plym
COM 425: Communication in Organizations
Jerry Simpson
08 October 2012
Five Concepts Important for Successful Communication in an Organization
Successful communication is one of the most important aspects of an organization. Without it, nothing can be accomplished. There are many concepts of communication that must happen within the workplace. In this paper, I will discuss the five concepts that I feel are the most important for successful communication within an organizational setting. I will discuss how to practice active listening, the importance of organizational culture, how to resolve conflict, the key principles of human communication, and the process of formal and informal communication. I will address why they are necessary for successful communication and how best to implement them within your organization. The first concept that is important to successful communication in an organization is active listening. “Active listening means being fully engaged in paying attention to your relational partner’s communication with you” (Krebs, 2011). Some people may think that hearing what the other person is saying is enough, but just hearing a person does not guarantee that the person’s message is being interpreted as they intend it. The keyword is active; the listener has to have an active role in the conversation. This means that the listener must receive and understand the message in order for the communication to be effective. In order to do so, the listener must take into consideration the sender’s point of view and personal perspective of the subject being discussed. Active listeners should also make it obvious that they are fully engaged in the conversation. There are many ways to be an active listener. Some ways include asking questions, repeating what the speaker said, and eye contact. When someone is communicating with you, you