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To what extent does the Human Relations Approach to the design of work and management of people represent an improvement over work designed and managed according
and employee behavior is linked to their attitudes (Dickson, 1973). The Hawthorne Studies began the human relations approach to management, whereby the needs and
study of organisations and their management, therefore, has to proceed on a broad front. No single approach provides all answers. It is the comparative study of the
structure. InterClean must focus on training to execute the transition effectively. Toyota's approach to continuous learning and improvement along with aggressive
behavior is linked to their attitudes (Dickson, 1973). The Hawthorne Studies began the human relations approach to management, whereby the needs and motivation of
Submitted by chriscurrie on July 19, 2008
Category: Business
Words: 3077 | Pages: 13
Views: 347
Popularity Rank: 36,818
Average Member Grade: A (Add a Comment / Grade this Paper)
This paper compares and contrasts two popular management schools of thought, Scientific Management and the Human Relations Approach. Both methods are designed to maximise business potential through better organisation, but they differ greatly in the way they seek to achieve it. Scientific Management represents an organisation centred approach that is based on improving worker output through optimised technical methods and strict management. The Human Relations Approach focuses on the workers themselves and suggests strong worker relationships, recognition and achievement are motivators for increased productivity (Daft, 2006). This essay will define each management method and consider the main contributors to these schools of thought. It will review several associated theories and how they supported the principles of Scientific Management or the Human Relations Approach. Finally the essay will consider the place of each management method in modern day business before concluding to what extent the Human Relations Approach represents an improvement over the principles of Scientific Management in the design of work and management.
Scientific Management is the term given to the application of scientific principles to factory or labour intensive work in order to improve efficiency and productivity of the workforce. The ‘science’ in management can be evidenced far back in history. The creation of grand structures such as the Egyptian Great Pyramid, the Great Wall of China; the Roman roads, aqueducts, and Hadrian’s Wall all required precision of a scientific nature without computers, calculators or modern measuring equipment (Grimes, 2006). Historically this approach has served industry well and the science of management has been considered by several notable influencers. One contributor to the theory was Adam Smith, who, in the 18th century, proposed specialization as a method for efficiency and documented the merits of dividing labour, separating...
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Excellent Essay, September 19, 2008
Grader: chriscurrie, Grade: A
Wow. Amazing!