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Enterprise Resource Planning

Computer Standards & Interfaces 24 (2002) 337 – 346 www.elsevier.com/locate/csi

A synergic analysis for Web-based enterprise resources planning systems
David C. Yen a,1, David C. Chou b,*, Jane Chang a,1
b a Department of Decision Sciences and MIS, Miami University, Oxford, OH 45056, USA Department of Computer Information Systems, Eastern Michigan University, 412 Owen Building, Ypsilanti, MI 48197, USA

Received 8 October 2001; received in revised form 3 December 2001; accepted 12 December 2001

Abstract As the central nervous system for managing an organization’s mission and critical business data, Enterprise Resource Planning (ERP) system has evolved to become the backbone of e-business implementation. Since an ERP system is multimodule application software that helps a company manage its important business functions, it should be versatile enough to automate every aspect of business processes, including e-business. D 2002 Elsevier Science B.V. All rights reserved.
Keywords: Enterprise resource planning (ERP); E-business; Customer relationship management (CRM)

1. Introduction Enterprise resources planning (ERP) has been used in major business applications, such as finance, human resources and manufacturing. ERP’s financial applications furnish corporate financial management. Its human resources applications handle employee benefit programs, payroll management, and other human resource management. Finally, its manufacturing applications cover areas such as inventory control and production management. ERP systems are software that can be used to integrate information across all functions of an organization to automate corporate business processes. In other word, an ERP system is a

Corresponding author. Tel.: +1-734-487-0054. E-mail addresses: yendc@muohio.edu (D.C. Yen), david.chou@emich.edu (D.C. Chou). 1 Tel.: + 1-513-529-4826.

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business management system that integrates all facets of the business, including planning, marketing and...