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... Key Elements TQM has been coined to describe a philosophy that makes quality the
driving force behind leadership, design, planning, and improvement initiatives ...
elements of TQm. "TQM is a management ... in the work place. Without these elements,
the business entities cannot be successful TQM implementers. ...
... In this paper we will explore the elements of TQM, how it is implemented, and
why does it sometimes fail. ... So what are the elements of TQM? ...
... Foru significant elements of TQM are employee involvement, focus on the
customer, benchmarking, and continuous improvement. Chapter ...
... Many companies find that when six-sigma is integrated into their current business
system, almost all of the elements of TQM are in place. ...
Submitted by sh1223 on June 19, 2007
Category: Miscellaneous
Words: 450 | Pages: 2
Views: 152
Popularity Rank: 51,157
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"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."
A Comprehensive Definition: TQM Total Quality Management is the management of total quality. We know that management consists of planning, organizing, directing, control, and assurance. Then, one has to define "total quality". Total quality is called total because it consists of 3 qualities : Quality of return to satisfy the needs of the shareholders, Quality of products and services to satisfy some specific needs of the consumer (end customer) and Quality of life - at work and outside work - to satisfy the needs of the people in the organization. This is achieved with the help of upstream and downstream partners of the enterprise. To this, we have to add the corporate citizenship, i.e. the social, technological, economical, political, and ecological (STEPE) responsibility of the enterprise concerning its internal (its people) and external (upstream and downstream) partners, and community. Therefore, Total quality management goes well beyond satisfying the customer, or merely offering quality products (goods and/or services). Note that we use the term consumer or end customer. The reason is that in a Supply Chain Management approach, we don't have to satisfy our customers' needs but the needs of our customers' customers' all the way to the end customer, the consumer of a product and/or service. By applying this definition an enterprise achieves Business Excellence, as suggested by the Malcolm Baldrige (American) and the EFQM (European) Performance Excellence Models. To do that, one has to go well beyond ISO 9000 Standards series as suggested by these standards (ISO 9001, then ISO 9004, then Total Quality).
Article encodes that the eight elements are key in ensuring the...
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