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EFQM. ... In 1992, the EFQM designed its Excellence Model; this is can be applied to
any kind of organization to evaluate its performance in terms of quality. ...
efqm. ... In 1992, the EFQM designed its Excellence Model; this is can be applied to
any kind of organization to evaluate its performance in terms of quality. ...
... The four main categories of the chosen questions are based around non-financial
measures and emulate recognised quality models such as the EFQM and in ...
... having undertaken a business process reengineering (BPR) project or they may be
using the European Foundation of Quality Management (EFQM) assessment framework ...
... SAMUELSSON, P., AND NILSSON, L., 2002. Self-assessment practices in large
organisations: Experience from using the EFQM excellence model. ...
Submitted by vansha1987 on December 1, 2007
Category: Miscellaneous
Words: 1941 | Pages: 8
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The European Foundation Quality Management Excellence Model
In recent years, the concept of quality has become very popular. Every operation wishes to take a step forward towards Total Quality Management (TQM). Total Quality M anagement can be viewed as a usual addition to the previous approaches of quality management. Earlier quality was all about identifying errors and correcting it (inspection), next stage was quality control; directed towards solving the core reason of every problem. Later the idea of quality assurance was derived involving widening the organizational duty for quality. Today TQM is about making quality a fundamental and strategic part of the organizational structure. (Nigel Slack, Stuart Chambers and Robert Johnson, 2006). The key values of TQM are:
• Management Commitment: plan, do, check, act.
• Employee Empowerment: training, suggesting, team work.
• Fact Based Decision Making: decisions made on available data.
• Continuous Improvement: improving standards always.
• Customer Focus: customer at the centre of every operation decision. (Khurram Hashmi, date unknown)
TQM is "Do the right things, right the first time, every time”. It is often difficult to implement TQM as it demands everyone’s attention towards quality. It involves involvement of all the members of the organization, matching the customer’s expectations, costs etc. Every part of the operation should be error free. Increasing efforts have been made to implement various Quality Improvement Models and Quality Award programs like, The Deming Prize, The Malcolm Baldrige National Quality Award, and The European Foundation Quality Management (EFQM) Excellence Model. (Nigel Slack, Stuart Chambers and Robert Johnson, 2006)
EFQM was found in 1989 by 14 leading European organisations; AB Electrolux, BT plc, Bull SA, Ciba-Geigy AG, Dassault Aviation, Fiat Auto Spa, Gebr. Sulzer AG, Ing. C. Olivetti & C.S.p.A, KLM...
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