Effective Communication In Crisis
Communication and Crisis Paper
Jacqueline Allen
HCS320
July 22, 2013
Cathy Wilburn
Abstract
When an emergency situation occurs, it is imperative that communication begins immediately. This especially important when it will affect the population and health risks are involved. Local, state, and federal governments may have to be notified, citizens in the affected areas will want information that you may not yet have. This paper’s purpose is to show the proper steps for effective communication and management in a crisis situation.
Communication and Crisis Paper
Good afternoon everyone. I am Jacqueline Allen, director of the Regional Emergency Management Office for district 9. I have received several reports that the public water …show more content…
They will coach us on how we respond to negative television and radio broadcasts. Familiarize us on what we should say and what not to say. Inevitably there will be questions that we are not prepared to answer at this time and we will learn how to avoid these situations without causing more damage. Since this is a high profile media topic there will be times when we are boxed in and they will be aggressively pushing for news, we will be trained how to get away from the media without giving the impression of avoiding their questions. We must gain and keep the public’s trust. It has been suggested that we may hold a town meeting in a central location to all the contaminated areas in order to calm the public and show our concern for them and our willingness to tell them truthfully what is happening to correct this crisis situation. It will be a challenge but I am confident that as we work through this we will make sure reports about the water are reassuring and that this matter is being …show more content…
We need to control the media to provide information on what the public can do to avoid the contamination, and what to do if they are contaminated. To make sure that everyone in the contaminated areas do not use the water we have ordered the Water turned off. We have also contacted the Red Cross and Salvation Army to help get clean safe water to the public. At some point we may have to deny media information to protect the public. When communicating within the organization, public, and private sectors it is imperative that we release the proper information at the proper time so we do not cause panic within the organization or
Jacqueline Allen
HCS320
July 22, 2013
Cathy Wilburn
Abstract
When an emergency situation occurs, it is imperative that communication begins immediately. This especially important when it will affect the population and health risks are involved. Local, state, and federal governments may have to be notified, citizens in the affected areas will want information that you may not yet have. This paper’s purpose is to show the proper steps for effective communication and management in a crisis situation.
Communication and Crisis Paper
Good afternoon everyone. I am Jacqueline Allen, director of the Regional Emergency Management Office for district 9. I have received several reports that the public water …show more content…
They will coach us on how we respond to negative television and radio broadcasts. Familiarize us on what we should say and what not to say. Inevitably there will be questions that we are not prepared to answer at this time and we will learn how to avoid these situations without causing more damage. Since this is a high profile media topic there will be times when we are boxed in and they will be aggressively pushing for news, we will be trained how to get away from the media without giving the impression of avoiding their questions. We must gain and keep the public’s trust. It has been suggested that we may hold a town meeting in a central location to all the contaminated areas in order to calm the public and show our concern for them and our willingness to tell them truthfully what is happening to correct this crisis situation. It will be a challenge but I am confident that as we work through this we will make sure reports about the water are reassuring and that this matter is being …show more content…
We need to control the media to provide information on what the public can do to avoid the contamination, and what to do if they are contaminated. To make sure that everyone in the contaminated areas do not use the water we have ordered the Water turned off. We have also contacted the Red Cross and Salvation Army to help get clean safe water to the public. At some point we may have to deny media information to protect the public. When communicating within the organization, public, and private sectors it is imperative that we release the proper information at the proper time so we do not cause panic within the organization or