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E-Guv Case Study

E-Government Case Study - http://www.brasovcity.ro/

Case Study Authors

Radu Paraschivescu, Radu Pătru, Irina Dorobanţu

Organization

The organization that implemented the e-government project is the Brasov City Hall. Specifically, the project was developed by the ‘IT Service’ (ro. “Serviciul Informatic”) within the City Hall, led by Mrs. Gabriela Vlad, while the aspects of aesthetic and interface design were handled by an outside firm called “Net Design Romania” (http://www.netdesign.ro). Information for the descriptions of each “direction” (directie) and service (serviciu) under the City Hall was provided by their respective heads-of-service.

Application description

The application is a simple website with a moderate amount of information useful to the citizens of Brasov. Most of the information is related to administrative matters that directly involve the offices within the City Hall. There is also some information about Brasov city as well, such as some statistical data, a brief history of the town and a guide to the means of public transportation. There are a very limited number of interactive elements, mostly contact forms.

Application purpose

The application was meant to serve as an informational resource, primarily for citizens of the city of Brasov, Romania. It was designed to provide them with information as to the structure and functionality of the individual offices within the City Hall, as well as their members and contact information. A side advantage of this was also to reduce the number of inquiries and misplaced phone calls received by the different offices in the City Hall. Since the application has only been implemented since the election of the new mayor, George Scripcaru, it might also have been thought to serve to increase his popularity due to this initiative (though it’s unlikely it was his).

Stakeholders

The stakeholders were the Brasov City Hall, including all of the offices within the City Hall which have...