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E Banking

INDIAN INSTITUTE OF PLANNING AND MANAGEMENT
NEW DELHI

THESIS

A STUDY ON SCOPE AND TRENDS IN
E-BANKING
(“Anytime and anywhere banking”)

SUBMITTED TO:

SUMANTA SHARMA

SUBMITTED BY:

Name: AMITA BHUI
Batch: FW /2006-08
Specialization: FINANCE
Phone No: 9891186465
Email Id: amita_bhui@yahoo.co.in

CHAPTER PLAN

CHAPTER 1: INTRODUCTION

• E-banking: Definition
• Origin of e-banking
• Key e-banking characteristics
• Services/Functions in internet banking
• Drivers of change
• How internet banking has changed banking?

CHAPTER 2: STRENGTHS &WEAKNESSES

• Benefits to organizations and private customers
• Customer needs and online banking reviews
• Key issues of concern
• Methods to combat emerging challenges.

CHAPTER 3: ONLINE BANKS V/s BRICK & MORTAR
FORMAT

• Analyzing the better form of banking- online banking, physical form or a hybrid model i.e. click & mortar format.

CHAPTER 4: INTERNET BANKING: DETERMINANTS
&IMPACT ON BANK PROFITABILITY

• Assessment of factors
• Budgeting for e-banking
• Does internet banking affect profit?

CHAPTER 5: E-BANKING SCENARIO-ACTUAL STATE

• Internet banking initiatives in India
• Best e-banking services
• Market share of internet banking customers.

CHAPTER 6: FUTURE PROSPECTS IN E-BANKING

• Future trends &opportunities: Will banks invest in new ATM’s and internet banking?
• Projected use of online banking in future years

CHAPTER 7: FINDING THE LIMITATION OF
RESEARCH &...