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Developement Of A New Employee Training

Needs Assessment

Organizational Analysis
Solid Waste Co. strives to be the largest and most respected national hauler of commercial and residential refuse. One of the major goals of the company is higher brand recognition and company loyalty as well as a positive public image. This is important because it builds the company’s reputation with its customers as well as its investors.   With that being said, the company is highly concerned about the safety of its drivers.   They care about drivers being able to go home to their families as well as the public’s perception of the company as being conscientious of its surroundings and the people they service. This ultimately leads to the need for safe driving training and training to create employee buy-in that empowers the employees in ways that promote high company loyalty and job satisfaction.

Person Analysis
Performance deficiencies for drivers often result from meeting minimum requirements of the job and being only marginally successful. This is an issue of motivation, as well as knowledge. Drivers have the abilities and skills necessary to be the professional drivers that Solid Waste Co. so desires. The training addresses the motivation to become better drivers by providing employee buy-in as well as the knowledge of the rules and laws that need to be followed to ensure the safest performance possible. This training is more necessary for some drivers than it is for others, due to differences in levels of skills and abilities. However it is still hard to get driver buy-in without the training that is held in a corporate university style setting. So, in the end, it is best to have all new employees, not just drivers go through the company culture and safety training so that its understood what is required of the drivers, company expectations of safety and that employees are a valuable asset to Solid Waste Co.

Task Analysis
The most important tasks that would be addressed in this training are the safest...