Decision Theory
Case Study
Decision Making using Quantitative Techniques
using
Expected Monetary Value (EMV)
Introduction
Business Wide Solutions is one of the leading IT companies in India, delivering business solutions through the dedicated services and adopting proven practices in different domains managed by team of seasoned, highly qualified and future visionary professionals, post graduates, engineers, consulting experts and MBAs having more than 2 decades of experience in various industry sectors like Manufacturing, Re-Engineering, Finance, Aviation, Transport, Quality and Engineering both in India and overseas.
The company is providing services in the areas of software development, ERP solutions, consulting on information security, project management, ITIL and business continuity projects. One of the profit making divisions is Database Support Services' headed by Senior Manager. This division takes care of getting support contacts on Oracle Database related activities and offering the services to different clients located across India. The clients are charged based on the nature of and complexity of the problem.
Overview/Analysis
The mode of operation is like this: Once the service call is received, suitable consultant would deputed. Then, it's his responsibility to complete the service and close the call. He has to come down to Chennai airport by road either by public transport or by a car and then take a flight to the client location.
The following table shows the list of clients of the company offering the data base services.
Table -1 : List of Clients
Client Name Location
Focus System Coimbatore
Vinciti Coimbatore
Top System Bangalore
Win Core Bangalore
Enterprising Enterprises Bangalore
Pipes India Madurai
Eye-Net Solutions Madurai
Table -2...
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